Introduction

ActiCrawl (we, our, or us) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web scraping and data collection platform.

Information We Collect

We collect information you provide directly to us, as well as information we collect automatically when you use our services.

Personal Information

When you create an account or use our services, we collect:

Name - Your display name for account identification
Email address - For account creation and communication
Phone number (optional) - For SMS notifications if enabled
OAuth provider information - If you sign in using Google, GitHub, or Facebook
Profile image - Retrieved from your OAuth provider if applicable
Billing information - Credit card details for paid subscriptions (processed securely through our payment provider)

Profile Information

You may optionally provide additional profile information:

Bio - A brief description about yourself
Company name - Your organization or business
Job title - Your professional role
Website URL - Your personal or company website
GitHub username - For developer identification
LinkedIn profile URL - For professional networking
Timezone preference - To display times in your local timezone

Usage Information

We automatically collect certain information about your use of our services:

API usage and request logs - To monitor usage and provide support
API usage limits and quotas - To track your plan limits
Last login timestamp - For security monitoring
Notification preferences - Your email/SMS notification settings
IP addresses and device information - For security and fraud prevention
Browser type and operating system - For compatibility and support

How We Use Your Information

We use the information we collect for various purposes:

Service Provision

To provide, maintain, and improve our web scraping services
To process transactions and send related information
To send technical notices, updates, and support messages
To respond to your comments, questions, and requests

Security & Fraud Prevention

To detect and prevent fraudulent activities
To monitor and analyze trends, usage, and activities
To ensure platform security and prevent abuse
To verify account ownership and prevent unauthorized access

Communication

To send service updates and important announcements
To respond to your inquiries and provide customer support
To send marketing communications (with your consent)
To notify you about changes to our services

Analytics & Improvements

To analyze usage patterns and improve our services
To develop new features and functionality
To measure and improve service performance
To personalize your experience

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption - All data is encrypted in transit using TLS/SSL
Secure servers - Data is stored on secure, access-controlled servers
Regular security audits - We perform regular security assessments
Access controls - Limited access to personal data on a need-to-know basis
Secure development - Following security best practices in our code

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Account information: Retained until account deletion
API logs: Retained for 90 days for debugging and support
Billing records: Retained as required by law (typically 7 years)
Scraping data: Retained according to your plan limits

Your Rights

You have certain rights regarding your personal information:

Access

You can request access to the personal information we hold about you.

Correction

You can request that we correct any inaccurate information.

Deletion

You can request deletion of your personal data, subject to legal requirements.

Portability

You can request a copy of your data in a machine-readable format.

Objection

You can object to certain types of processing of your personal information.

Restriction

You can request that we restrict processing of your personal information in certain circumstances.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@acticrawl.com

Address: 123 Business Street, Seoul, South Korea

For data protection inquiries, you can also contact our Data Protection Officer at dpo@acticrawl.com.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last updated date.

If we make material changes, we will notify you via email or through a prominent notice on our service before the changes become effective.